Returns & Refunds

60-Day Money-Back Guarantee

We stand behind every product. If you're not in love with your results within 60 days of delivery, contact us for a full refund of the purchase price (shipping is non-refundable). You may keep or dispose of the product — no need to ship it back in most cases.

How to Start a Return

1. Email hello@youglowgirl.com with your order number and reason for return.
2. Our team will respond within 1–2 business days with next steps.
3. Once approved, refunds are issued to the original payment method within 5–10 business days.

Eligibility

• Requests must be made within 60 days of the delivery date.
• Original order number is required.
• Limit one money-back guarantee per household.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, contact us within 7 days of delivery with photos. We'll replace it free of charge.

Exchanges

We don't process direct exchanges. If you'd like a different product, request a refund and place a new order.

Refund Timing

Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

Questions?

Reach our support team at hello@youglowgirl.com or visit our Contact page.